Go Further Than Five-Stars
Car shoppers still look for recommendations on where to buy, but now they look for that information on the internet. A 2014 report shows that 93% of online shoppers say that social media influences their purchases. Shoppers pay attention to opinions, comments, and reviews about the product or service they desire; therefore, managing your online reputation is a necessity.
The automotive reputation management team at Chumney & Associates monitors several sites for reviews of your dealership — including your dealer Facebook and Google+ pages (which will show up with your dealership information on Google searches), Yelp, and Yahoo Local. We have customizable, thoughtfully crafted responses to both positive and negative reviews that not only allow your customers to see that you care, but also all you to build loyalty and long-term relationships with them.